PROGRAMME OVERVIEW
To be successful, all leaders and managers must be able to negotiate with both internal and external stakeholders in a way and manner that develops or maintains relationships, creates value, and can be utilised cross-culturally.
It is equally important for them to be able to identify different types of conflict and manage and harness it for the benefit of the organisation and their own personal growth and resilience. In addition, and where needed, to understand and be able to implement the different types of dispute resolution methods that are available within an organisational context.
This 1-day workshop is available for in-house delivery and can be tailored for individuals, groups or teams who want (or need!) to enhance their sales skills.
The following topics will be covered during this workshop:
- Conflict and Alternative Dispute Resolution
- Conflict Styles and Negotiation Strategies and Situations
- Effective Communication, Information Collection and Questioning
- Persuading and Influencing Others
- Conflict in the Workplace
- Conflict Management and the Role of the Team Leader
- How Leadership Style can influence approach to conflict / conflict resolution
WHAT YOU’LL TAKE HOME
You will have developed an understanding of, and the ability to identify and select appropriate methods of negotiation and alternative dispute resolutions.
You’ll be able to identify and employ different types of strategies to become effective negotiators.
You will understand how to manage conflicts in a way and manner that leads to constructive outcomes.
You will have developed your ability to identify cognitive biases that stand as barriers to effective negotiation and conflict management and the deception and biases that could limit one’s own negotiation and conflict management skills.
You will have developed your communication skills (particularly, skills of persuading or influencing others)
WHO SHOULD ATTEND
Managers and team leaders seeking to enhance their conflict resolution skills.
Sales and customer service representatives dealing with challenging clients or situations.
Professionals in any industry who want to improve their ability to manage conflicts effectively.
Anyone involved in negotiations, whether in personal or professional contexts, seeking to enhance their skills.
Team members looking to improve collaboration and communication within their teams.
Individuals interested in personal development and understanding conflict dynamics in various settings.
This programme is available with a UK University Certificate of Endorsement in recognition of its high-quality sector leading provision. This programme is also available with CPD Certification. If you would like to receive certification, please make the request at the point of enquiry.
WHY CHOOSE L7 EXECUTIVE COACHING FOR YOUR EDUCATION AND TRAINING?
At L7 Executive Coaching, I independently offer education and training, and also partner with organisations, academics, and leading practitioners I’ve had the privilege of working with over my many years in international business and education. With this extensive network and firsthand experience, I’m able to provide an exceptional choice for those seeking high quality educational solutions.
My track record speaks for itself. From working in, and collaborating closely with both UK and international universities and corporations, I’ve designed and executed a diverse range of programmes tailored to meet the unique needs of my clients. From comprehensive international degree programmes that foster global perspectives to delivering the most current executive education and training initiatives, I have designed, delivered and created impact across every step of the process.
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